New El Camino Veterinary Hospital Admittance and Check-Out during COVID-19 (Coronavirus)
Veterinary care is an essential part of our community and we want to assure you that our hospital is open and will continue to provide services at this time. We also want to work with you and our staff to limit direct contact in order to focus on safety for everyone during this pandemic. Accordingly, we ask that you follow the below steps for the safety of all:
• Upon arrival at the hospital, please remain in your vehicle and call us.
• After receipt of the call, we will check you in as soon as possible from outside the hospital.
• If you believe you need to be inside our facility, please discuss that request in advance with the Hospital Manager, Medical Director, and/or attending veterinarian.
• If you are at the hospital to pick up food or medication, please remain in your car outside the hospital and call the front desk. We will deliver your order to your car as quickly as possible.
• If you are not feeling well or may be at risk of exposure to coronavirus, please ask a healthy friend or family member to transport your pet to the hospital on your behalf.
• We will do our best to coordinate your visit from outside the hospital, including providing follow up instructions and taking payments. Payment by credit card or exact cash is preferred.
There’s no doubt that the Coronavirus (COVID-19) is creating challenges for all of us, both personally and professionally. First and foremost, we hope that you, your family and your pet(s) are remaining safe and healthy. We are writing to keep you informed of our recommendations as well as the steps we are taking in order to continue offering the care your pets need while providing you, and our associates a safe environment.
We always keep our hospital clean and disinfected, and we have increased both the frequency and scope of these cleanings in accordance with CDC recommendations to help ensure both our clients and associates are kept safe. Similarly, handwashing hygiene is critically important in a hospital, a step we continue to emphasize to staff and clients. As always, we provide options for hand cleaning for clients and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we support them staying home.
